Cisco seeks a Technical Support Leader in Kanata, Canada, specializing in Cisco UCS, HyperFlex, and critical infrastructure network troubleshooting. Within Cisco Canada Customer Experience, this leader provides personalized technical support to Canadian Critical National Infrastructure customers. The work includes escalation leadership, customer collaboration, and coordination with Cisco global TAC, product engineering, skilled services, service sales, and account teams. Provide second and third tier device and network support Lead resolution of network issues during outages Develop shared labs simulating customer network environments Troubleshoot customer issues and identify effective resolutions Develop automation assets and AI tools for service delivery Live in Kanata or be willing to relocate Canadian citizenship or permanent residency Ability to obtain Canadian Government Security Clearance Bachelor's degree and five years relevant industry experience Use Cisco UCS expertise, outage leadership, and customer support skills to strengthen Canadian critical infrastructure network services. #

📌 Technical Support Leader Cisco UCS (Ottawa)
🏢 Cisco Systems
📍 Ottawa