Lead enterprise customer success at Okta through executive relationships and strategic business reviews, helping customers realize measurable value from identity solutions.

As a Senior Customer Success Manager, you will support Enterprise Sector growth and retention at Okta. You will advise customers strategically, align technical priorities with business outcomes, and create demand for relevant solutions. Success requires strong orchestration, communication, problem-solving, and consultative skills.

Key Responsibilities:

- Develop customer and C-level relationships around business goals
- Design proactive success plans with KPIs and timelines
- Execute Strategic Business Reviews for measurable customer traction
- Mobilize Sales, Support, Engineering,



and Product partners
- Identify renewal risk and expansion opportunities

Requirements:

- Five-plus years in customer success, account management, or consulting
- Experience managing large, complex enterprise relationships
- Solid executive stakeholder development and emotional intelligence
- Exceptional presentation and communication skills
- Willingness to travel up to 25%

Apply enterprise customer success, executive alignment, and consultative problem-solving to advance Okta customer outcomes and retention.

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📌 Senior Enterprise Customer Success Manager (Toronto)
🏢 Okta
📍 Toronto