iGuard360° is a comprehensive security company established to meet the demand for a dependable and innovative security provider. We deliver long-term security solutions for both condominium and corporate clients. Our primary focus is to ensure client and employee satisfaction. Our commitment to these values has earned us recognition and contributed to a high employee retention rate, lower than the industry average.

As a Global Security Operations Command Centre Agent, you will report to your on-duty Team Leads or the Regional Director – GTA. You will ensure that all security operations are carried out effectively during the shift. This role involves overseeing tasks such as video surveillance, alarm response, resource dispatch, and incident management to maintain a high standard of service for iGuard360°’s clients and employees.

Key Responsibilities:

•Monitor surveillance cameras and respond to alarm notifications in real-time within a GSOCC environment.

•Utilize investigative skills to detect and document suspicious activities such as theft, trespassing, fraud, property damage, and unauthorized entry.

•Follow established apprehension guidelines and procedures for managing security risks, leveraging your experience in loss prevention.

•Engage with two-way audio and video systems to deter criminal activity and unauthorized access.

•In case of an emergency, dispatch on-site security personnel, mobile patrol units, emergency services (police, fire, ambulance), and/or designated contacts (owners, property managers).

•Collaborate with law enforcement when necessary to report incidents or provide video evidence.

•Handle client communications via calls and emails, addressing on-site incidents, emergencies, and other security concerns.





•Prepare and maintain detailed electronic incident reports for both the company and police services as required.

•Perform routine system checks on monitoring equipment and software to ensure proper functionality, and report any abnormalities or concerns to management.

•Work with the Operations team to assess monitoring locations and prioritize critical surveillance cameras.

•Maintain accurate shift logs, reports, and activity records, ensuring timely submission of all necessary documentation.

•Apply conflict de-escalation techniques and maintain robust situational awareness when managing potential high-conflict situations.

Qualifications:

•Minimum of 1-2 years of experience in security, video surveillance, or loss prevention.

•Experience with theft detection, fraud investigation, and shoplifting apprehension is highly desirable.

•Thorough understanding of relevant laws, such as Section 494 of the Criminal Code of Canada and the Trespass to Property Act.

•Strong tactical communication and de-escalation skills.

•Proficient in using video monitoring systems, alarm systems, and reporting platforms.

•High level of personal integrity and professionalism, with a clean criminal record.

•Ability to multitask, prioritize, and make timely decisions based on established guidelines.

Education and Experience:

- Minimum 1-2 year of work experience in video surveillance and alarm monitoring
- High School, College Diploma
- Must have a valid Security License
- Must have Loss prevention experience
- Post secondary education in Criminology (or a similar field), or a suitable combination of education and experience an asset

Job Details:

•Type: Full-time, Permanent

•Salary: $21.00 per hour

📌 Surveillance Operator - Full-time (Hamilton, Ontario) (Mississauga)
🏢 iGuard360°
📍 Mississauga