ALBION CINEMASJob Description – Theatre Crew MemberPosition Overview The Theatre Crew Member is responsible for providing excellent customer service and supporting the smooth day-to-day operations of Albion Cinemas. Employees may be assigned to various departments, including Concessions, Box Office, Ticket Checking, Ushering, Auditoriums, Lobby, Washrooms and General Cleaning.

This is a fast-paced, customer-focused position requiring flexibility, teamwork, reliability, attention to detail and the ability to handle multiple responsibilities during busy showtimes.

Key Responsibilities

1. Customer Service

- Welcome guests and provide friendly, qualified customer service.
- Assist customers with movie information, showtimes, tickets, seating and theatre facilities.
- Answer inquiries and handle customer concerns professionally.
- Maintain a positive and welcoming environment for all guests.

2. Concession Operations

- Prepare and serve popcorn, beverages, candy, nachos and other food items.
- Operate concession equipment safely and follow food-handling procedures.
- Maintain cleanliness and organization of concession counters and equipment.
- Restock supplies, monitor inventory and minimize product waste.

3. Cash Handling & POS Operations

- Operate POS systems and process cash, debit and credit transactions.
- Handle cash accurately and provide correct change and receipts.
- Follow established cash-handling procedures.
- Report transaction errors or cash discrepancies to management.

4. Ticket Sales & Checking

- Process movie ticket sales when assigned.
- Verify tickets and confirm the correct movie, showtime and auditorium.
- Direct guests to their assigned auditoriums.
- Follow theatre admission policies and applicable movie-rating requirements.

5. Ushering & Auditorium Operations

- Inspect auditoriums before and after screenings.
- Assist guests with seating and auditorium-related inquiries.
- Maintain clean seating areas, floors and walkways.




- Monitor for disturbances and report technical or facility-related issues to management.
- Ensure emergency exits and aisles remain clear.

6. Cleaning & Housekeeping

- Maintain cleanliness throughout auditoriums, lobby, washrooms, hallways, concession areas and other public spaces.
- Sweep, mop, vacuum and remove garbage as required.
- Clean spills promptly and sanitize high-touch surfaces.
- Clean and restock washrooms and other designated areas.
- Ensure the theatre remains clean, safe and presentable throughout the shift.

7. Safety & Maintenance

- Follow all workplace safety policies and procedures.
- Identify and report hazards, damaged equipment and facility issues.
- Report projector, screen, sound and presentation-related problems immediately.
- Keep emergency exits, stairways and walkways clear.
- Follow emergency procedures and assist guests when required.

8. Teamwork & Operational Support

- Work cooperatively with team members and assist other departments when needed.
- Follow instructions from the Manager or Supervisor.
- Remain flexible and adapt to changing operational requirements.
- Maintain productivity during slower periods through cleaning, stocking and organizing assigned areas.

9. Opening & Closing Duties

- Assist with preparing concession areas, equipment and supplies before opening.
- Inspect auditoriums, washrooms and public areas.
- Complete assigned cleaning, restocking and garbage disposal duties at closing.
- Ensure assigned areas are clean, organized and ready for the next business day.

General Position Expectations The Theatre Crew Member is a multi-departmental position. Employees may be assigned to any area of theatre operations based on scheduling, staffing and business requirements. Crew Members are expected to demonstrate punctuality, professionalism, accountability, flexibility and a willingness to assist wherever needed.

All employees are responsible for maintaining Albion Cinemas' standards of customer service, cleanliness, safety and teamwork.

Pay: $17.95 per hour

Work Location: In person

📌 Team Member (Etobicoke)
🏢 Woodside and York cinemas
📍 Etobicoke