i3 International Inc.

i3 International Inc. is a Canadian-based technology company with over 35 years of experience delivering innovative AI-powered video surveillance, analytics, and business intelligence solutions across North America. We specialize in transforming video data into actionable business insights that help organizations enhance security, reduce losses, improve operational efficiency, and drive profitability. Serving industries such as retail, grocery, convenience stores, and quick-service restaurants, i3 combines cutting-edge technology with a commitment to innovation and customer success.

Purpose

Reporting to the VP, Sales & Marketing, the Sales Engineer serves as the technical expert supporting a designated business vertical. Working closely with Sales, Marketing, Product Management, Technical Services, Development, Integrators and Customers, the Sales Engineer is responsible for designing solutions, supporting pre sales activities, coordinating technical implementation, customer onboarding, training and ongoing technical success.

The Sales Engineer provides a seamless customer experience from discovery through deployment by combining technical expertise with strong customer relationship management. This role reduces duplication between departments by acting as the primary technical resource for customers throughout the sales and implementation lifecycle.

Key Responsibilities

Technical Sales Support

- Partner with Account Executives to understand customer business objectives and technical requirements.
- Design and recommend technical solutions that align with customer needs and company standards.
- Participate in customer meetings, demonstrations, technical presentations and proof of concepts.
- Review customer infrastructure including networks, servers, storage, cybersecurity and cloud environments.
- Assist in developing technical proposals, quotations, scopes of work and solution documentation.
- Provide technical guidance during contract negotiations and project planning.

Customer Implementation & Success

- Coordinate technical implementation activities with customers, integrators and internal teams.
- Develop implementation plans, deployment schedules and customer onboarding activities.




- Conduct site assessments before and after implementation to validate project scope and successful deployment.
- Deliver customer and partner training programs.
- Ensure customers understand product capabilities, best practices and operational workflows.
- Support successful customer adoption and identify opportunities for future expansion.

Project Coordination

- Coordinate assigned customer projects from technical planning through successful completion.
- Monitor project milestones, timelines and deliverables.
- Provide regular project status updates to customers and internal stakeholders.
- Identify project risks and coordinate resolution with appropriate departments.
- Maintain accurate project documentation and customer records.

Technical Expertise

- Analyze network architecture, communications infrastructure, cybersecurity requirements and cloud environments.
- Support deployment of i3 solutions including hardware, software, AI analytics, cloud services and integrations.
- Identify technical issues and recommend effective solutions.
- Collaborate with Product Management and R&D; by providing customer feedback regarding product enhancements and new feature requests.
- Assist with testing and validation of new software releases and customer specific solutions.

Customer Relationship Management

- Serve as the primary technical liaison between customers, Sales, Technical Support and Development.
- Build trusted relationships with customers throughout the sales and implementation lifecycle.
- Support customer escalations and coordinate resolution with internal teams.
- Identify opportunities to improve customer satisfaction and long term retention.

Business Vertical Support

- Become the technical subject matter expert within the assigned business vertical.
- Maintain knowledge of industry trends, competitors and customer challenges.




- Collaborate with Marketing to develop technical content, case studies and product messaging.
- Support trade shows, webinars, customer presentations and industry events as required.

Operational Excellence

- Document customer requirements, technical designs and implementation plans.
- Maintain accurate CRM, project and customer records.
- Track implementation metrics, customer adoption and post deployment success.
- Support after hours customer activities when required.
- Participate in continuous improvement initiatives to streamline customer onboarding and implementation processes.

Qualifications

- Degree or Diploma in Computer Science, Information Technology, Engineering or related discipline.
- Experience in technical sales, systems engineering, project management or enterprise software implementation.
- Strong understanding of networking, servers, cybersecurity and cloud technologies.
- Excellent customer communication and presentation skills.
- Strong analytical and problem solving abilities.
- Experience working with enterprise software, video management systems, AI solutions or physical security technology is considered an asset.
- Ability to manage multiple customer projects simultaneously.
- Willingness to travel as required.

Core Competencies

- Customer Centricity
- Technical Expertise
- Solution Selling
- Communication & Presentation
- Project Coordination
- Collaboration
- Strategic Thinking
- Problem Solving
- Adaptability
- Accountability

Reporting Structure Reports To: VP, Sales & Marketing

Works Closely With:

- Sales & Business Development
- Marketing
- Product Management
- Technical Services
- Software Development
- Customer Success
- Integrators
- Customers

Pay: $52,100.00-$80,000.00 per year

Perks

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Experience:
- Project management: 7 years (required)
- IT or Video Security Project: 5 years (required)

Language:
- English at Professional Level (required)

Willingness to travel:
- 25% (required)

Work Location: In person

📌 Technical Sales Engineer (North York)
🏢 i3 America (Nevada
📍 North York