As a Technical Services Analyst, you are the front line of our client support. You will resolve software, hardware and network issues for mining clients across North America, support system implementations and upgrades, and train client teams when needed. You will own issues from first contact through to resolution, and you will know when to bring in the Technical Lead or a specialist.

Provide timely phone, email and remote-access support to existing clients Troubleshoot software, hardware and network problems remotely, apply root cause analysis, and record your findings Support implementations and upgrades, mainly through remote preparation and coordination, and travel to site when a project needs extra hands Deliver one-on-one and classroom training to clients, remotely or on site Build long-term working relationships with client personnel Maintain test environments that mirror client systems Follow our quality, documentation and escalation standards, and feed recurring issues back to the Technical Lead Work safely,



follow all secure work procedures and site requirements, and promote Safety First 1-5 years of user and administrator support experience with an enterprise-class software system ~ Experience with fleet management systems, and high-precision or machine health products ~ Databases and SQL (advanced administration), with moderate OpenTSDB and InfluxDB ~ Real-time software systems and mobile computing ~ Windows networking, virtual machines, and moderate Linux and Windows Server administration ~ Mining experience or knowledge is an asset ~ Diploma or degree in electronics, engineering, computer science, mechatronics or a related IT or mining discipline, or equivalent practical experience, preferably in mining ~ Valid driver's license, and a valid passport for occasional site support Travel: This is a remote-primary role, with site travel to support implementations, upgrades or field resource gaps.

📌 Technical Services Analyst (Edmonton)
🏢 Wenco International Mining Systems
📍 Edmonton