Overview

Languages

English

Education

- Bachelor's degree

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Ensure smooth operation of computer equipment and machinery

Supervision

- No supervision responsibility

Credentials

Certificates, licences, memberships, and courses

- Cisco certified network associate
- CompTIA Security Certification
- Information technology infrastructure library (ITIL) Certification

Experience and specialization

Computer and technology knowledge

- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software




- Mail server software
- Communication software
- Project management software
- Programming software
- Web service design
- Mapping and data visualization software
- Database software
- Python
- Data analysis software
- JavaScript
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
- Computerized inventory record keeping and re-ordering system

Type of experience

- Call centre

Area of work experience

- Quality assurance or control
- Information technology (IT) service delivery

Additional information

Security and safety

- Criminal record check

Transportation/travel information

- Valid driver's licence

Work conditions and physical capabilities

- Quick-paced environment
- Tight deadlines
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling

Personal suitability

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty

Benefits

Health benefits

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits

Financial benefits

- Group insurance benefits
- Pension plan
- Registered Retirement Savings Plan (RRSP)

Long term benefits

- Long-term care insurance
- Maternity and parental benefits
- Tax-Free Savings Account (TFSA)

Other benefits

- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site daycare available
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program

📌 technical support specialist – information technology (IT) (Chilliwack)
🏢 Sto:lo Service Agency This link will open in a new window
📍 Chilliwack