BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English)
- Mississauga or Edmonton location Handle inbound & outbound calls from & to customers Input data & orders into the dedicated software system Coordinate with warehouse team to collect concise information & provide customers service excellence Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM) Recording customer interactions in CRM for consistency in customer relations Resolving customer complaints, escalating asrequired Consult with sales on commercial and technical issues asrequired. Handle RGAs credits and complaints as needed. Other projects and duties as assigned 3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industry is required ~ Proficiencywith MS Office, and prior experience with CRM software (Sales Force preferred) ~ Skilled telephone skills, customer service mindset, and professional oral and written communications in English AND in French ~ High Energy
- Able to thrive in a customer service/sales environment ~ Decision-making, problemresolutionand creative thinking skills, ~ Able to multi-task the activities with shifting priorities. ~ Days of work: 5 Days in Office, Monday to Friday
- Permanent Full time position, 40 hours per week shift, (flexibility for 9:00am to 6:00pm schedule when required) Employer Paid Comprehensive Group Benefit Plan – Life/AD&D;/LTD/ Extended Health/Dental/Health Care Spending Account Group Pension Plan with Employer Match Employee and Family Assistance Program AMMEGA is a global leader in product quality and service excellence for Lightweight Conveyor Belts,



Power Transmission Belts, and Rubber Hose products. Our core mission is to fully enable the most dedicated, knowledgeable and creative team in the industry so that we remain the leading innovator in belting. We cultivate internal talents, tradition of fabrication, and technical expertise to excel in management performance and operational efficiency in order to deliver enduring value to our customers. Explore our website to get more information about our company & brands: Ammega is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally protected factors. We foster an inclusive and accessible environment and are committed to providing support to applicants and employees with disabilities. We value our employees, customers, entrepreneurship and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production. We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. Job Schedule Full time

📌 Asesor Bilingüe (Mississauga)
🏢 AMMEGA
📍 Mississauga