About Fareconnect.com

Fareconnect.com is an established Canadian travel company that has been serving the travel industry since 2003. Our primary business is providing host agency services to a growing network of independent travel advisors across Canada.

We provide our agents with the technology, resources, supplier relationships, training and administrative support they need to operate successful travel businesses.

We are looking for an organized, detail-oriented and dependable Administrative Assistant to join our team. This position will work closely with our CEO and COO while also providing administrative and technical support to our independent travel agents, contractors and office staff.

This is a varied position that combines agent account administration, website and resource management, and general office support. The successful candidate should be comfortable working with computers, handling confidential information and learning new software systems.

Key Responsibilities

Agent Onboarding & Account Administration

- Coordinate administrative onboarding for recent agents and staff, including account setup, system access and supplier registrations.
- Create and maintain Fareconnect email accounts, shared mailboxes, email forwarding and signatures.
- Set up and update agent accounts in our CRM system, the Fareconnect Resource Site, Softvoyage and approved booking portals.
- Create and maintain agent webpages, including biographies, photos, contact information and booking links.
- Register agents with approved suppliers and industry platforms, providing login details and access instructions.
- Process account changes, password resets, access permissions and routine account issues.
- Maintain accurate agent records, onboarding checklists and account setup tracking spreadsheets.
- Coordinate requests for additional software licences, email upgrades and phone services.
- Deactivate departing agents across applicable systems and supplier portals.




- Ensure confidential information and account credentials are managed securely.

Website & Resource Administration

- Maintain the Fareconnect Resource Site by updating supplier information and adding, revising or removing resources.
- Coordinate and update the Agent of the Month and Supplier of the Month features.
- Create and maintain Softvoyage advertisements by departure gateway, destination, supplier and property.
- Monitor advertisements and remove expired or unavailable travel offers.
- Update agent forms and online resources as required.

General Administrative Support

- Monitor designated shared inboxes, respond to routine inquiries and direct requests to the appropriate team member.
- Provide general administrative assistance to independent agents, staff and management.
- Create and update Fareconnect forms, monitor submissions and maintain related records.
- Assist with general office organization and administrative projects.
- Identify and help resolve routine administrative and technical issues.
- Perform other related duties as assigned.

Qualifications & Skills

- Strong computer skills and the ability to learn new software applications quickly.
- Accurate data entry skills with strong attention to detail.
- Good organizational and time-management skills.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and prioritize work effectively.
- Ability to work independently, take initiative and be a supportive team member.
- Good problem-solving skills and a willingness to learn new processes.




- Professionalism when handling confidential and sensitive information.
- A positive attitude and a customer-service-oriented approach.

Additional Assets (Not Required):

- Previous experience in an administrative or office support position.
- Experience with Microsoft Excel, Word, SharePoint and Outlook.
- Experience with CRM systems, databases or website administration.
- Familiarity with email administration and online booking portals.
- Previous experience in the travel industry.

Hours & Work Arrangement

- Approximately 30 hours per week.
- Flexible working hours, with scheduling coordinated to meet business and office requirements.
- Primarily an in-office position at our Fareconnect office.
- We are open to considering a partial work-from-home arrangement once the successful candidate is established in the position and operational requirements can be accommodated.

What We Offer

- An opportunity to join an established and growing Canadian travel company.
- A supportive and team-oriented working environment.
- A group medical benefits plan.
- Approximately 30 hours per week with flexible working hours.
- Potential for a partial work-from-home arrangement.
- Exposure to a variety of administrative, technology and operational responsibilities.
- The opportunity to develop new skills and grow within the organization.
- A position where your work directly contributes to the success of hundreds of independent travel advisors.

Job Types: Full-time, Permanent

Pay: $25.00-$32.00 per hour

Benefits

- Casual dress
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):
- How many years of Travel related experience do you have?

Education:
- Secondary School (preferred)

Experience:
- Microsoft Office: 1 year (preferred)
- administrative assistant: 1 year (preferred)

Language:
- English (required)

Work Location: Hybrid remote in Winnipeg, MB R2M 5A9

📌 Travel Company - Admin Assistant (Winnipeg)
🏢 Fareconnect.com
📍 Winnipeg