Build leadership impact across travel insurance claims in Hamilton, Ontario, mentoring teams and strengthening service delivery through practical operational expertise.As Travel Claims Manager, you will lead an expanding operation serving a major US insurer client. Approximately 30 claims professionals, including three team leads, manage straightforward, short-term travel claims. Your leadership will support quality, efficiency, continuous learning, and robust client relationships.Key Responsibilities:

Provide hands-on coaching and mentorship to claims teamsHandle complex escalations and challenging claim filesCollaborate with US client representatives on service deliveryPartner with Operations leadership on strategic client mattersMaintain claims metrics, trends, and outcomes reportingRequirements:

10+ years of progressive claims leadership experienceProven ability to develop supervisors or team leadsTrack record managing high-volume claims environmentsExceptional leadership and people development capabilitiesCustomer-centric approach to service excellenceApply your mentorship, relationship management, and claims leadership strengths to guide a growing travel insurance operation.

📌 Travel Insurance Claims Leader (Winnipeg)
🏢 DGA Careers
📍 Winnipeg