The Underwriting Operations Lead is responsible for the operational leadership, scalability, and governance of the organization's in-house Property & Casualty underwriting platform. Working closely with BC Region Enterprise operations and alongside the other Underwriting leaders within property & casualty and business development, the role ensures underwriting operations deliver exceptional service, regulatory compliance, operational efficiency, and support profitable growth. This is a hybrid role with the flexibility to work in-office or in-branch based on the needs of the role and/or as required by management.

Occasional travel in BC may be required.

Operations

Management & Performance Lead underwriting operations strategy, execution, and continuous improvement initiatives. Oversee service delivery, workflow management, quality assurance, and operational performance across the underwriting function with specific responsibility for ongoing technical DUA management and support. Drive technology adoption, process automation, and data-driven decision-making to enhance productivity and client experience.

Ensure compliance with DUA and regulatory requirements, DUA guidelines, and internal controls. Lead ongoing updates to control framework resulting from audit recommendations. Develop operational metrics, dashboards, and reporting to measure performance, efficiency, and service standards.

Manage operational team, budgets, project resource planning, and earthquake aggregate capacity management to support business growth. Build and lead high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement.



Partner with underwriting, business development, insurer partners, and corporate functions to align operational capabilities and operationally launch/deliver new products with strategic objectives. 10+ years experience underwriting commercial P&C; insurance.

A proven track record of generating strong and sustainable business outcomes over the long term. Proven experience building and managing relationships with major brokers and distribution partners. Deep knowledge of P&C; policy wordings and claims implications, particularly for complex property risks.

Strong analytical and decision-making skills with a profitability mindset and disciplined risk selection approach. Demonstrated ability to influence stakeholders and collaborate across multidisciplinary teams with a focus on cross-selling and account rounding. Effective at change management and adapting to recent systems and processes.

Strong communication, negotiation, organizational, time management and presentation skills. Post-secondary and Insurance designations (CIP, FCIP) or equivalent are considered assets. Navacord is deeply committed to fostering a workplace that embraces diversity, equity, and inclusion.

We actively encourage women, Indigenous peoples, members of visible minorities, people with disabilities, and LGBTQ2+ persons to apply. If you require accommodations during the recruitment process or in the workplace due to a disability or other needs, please let us know. The salary range for this role is $135,000 to $160,000 per year plus bonus.

Internal equity to ensure fairness across the organization and region/location is also considered. #

📌 Underwriting Operations Lead (Winnipeg)
🏢 Waypoint
📍 Winnipeg