Shape compassionate veterinary client experiences through team leadership, communication, community outreach, and service improvement at VetStrategy.

As Practice Manager, you will support solid relationships among clients, veterinarians, and colleagues while leading practice performance. The work combines client concern resolution, retention strategies, local marketing, community engagement, and team development. You will also coordinate operations, safety, compliance, and strategic initiatives supporting practice goals.

Key Responsibilities

Strengthen client relationships and resolve concerns promptly

Improve retention through feedback and client journey initiatives

Coordinate communication between clients and veterinarians





Design local marketing and community engagement activities

Implement business plans and monitor strategic initiatives

Requirements

Minimum three years management experience preferred

Client-focused commitment to high-quality customer service

Excellent communication and interpersonal skills

Demonstrated conflict resolution and problem-solving ability

Leadership behaviours and organizational skills

Use client-focused leadership, community outreach, and strategic thinking to support VetStrategy’s veterinary practice growth and reputation.

📌 Veterinary Client Experience Manager (Winnipeg)
🏢 VetStrategy
📍 Winnipeg