Advance customer success and support at March Networks through scalable SaaS delivery, lifecycle governance, and measurable service performance.

Reporting directly to the CEO and President, the Vice President of Professional Services oversees post-sales functions across the Smart Security Solutions LOB. The scope includes Customer Success, Technical Support, Skilled Services, Cloud Services, NOC, Training, and Implementation. This executive will improve onboarding, adoption, support, retention, and customer health across March Networks and Vivotek.

Key Responsibilities

Optimize onboarding, implementation, adoption, support, and renewal readiness

Sponsor strategic customers and complex deployment escalations

Strengthen recurring services positioning and attach rates

Build standardized playbooks, runbooks,



and training frameworks

Manage partners, subcontractors, and delivery governance

Requirements

Minimum 10 years in services, consulting, support, or customer success

Five years leading multi-function, global, or regional teams

Proven transformation of scalable, predictable service delivery

Experience measuring churn, retention, NPS, CSAT, CES, and health

Experience with third-party providers and global delivery models

Lead customer success and support transformation for March Networks and Vivotek with SaaS expertise, lifecycle metrics, and executive leadership.

📌 Vice President Customer Success And Support (Montreal)
🏢 March Networks
📍 Montreal