Shape VIP arrivals and Concierge service at Fairmont Chateau Lake Louise while creating personalized experiences in Banff National Park.

This Guest Experience Manager leads VIP Services, Concierge, Suite Experience programs, and daily Guest Relations operations. The manager coordinates preferences, amenities, special occasions, and memorable activities for VIPs, Suite guests, and repeat visitors. Robust partnerships with operational departments, tourism operators, and the Resort Adventure Center support the resort’s lifestyle offerings.

Key Responsibilities

Plan daily VIP, Suite, repeat guest, and occasion arrivals

Lead Concierge teams focused on destination expertise

Curate bespoke itineraries and premium local experiences





Partner with tourism operators and experience providers

Ensure experiences meet Fairmont, Forbes, and LQA standards

Requirements

Five years of leadership experience in luxury hospitality

Proven VIP management and service recovery expertise

Knowledge of TrustYou and guest satisfaction metrics

Demonstrated financial acumen and operational management skills

Experience with guest experience technology and equivalent PMS

Use Concierge leadership, VIP coordination, and destination expertise to deliver memorable guest experiences at Fairmont Chateau Lake Louise.

📌 VIP Concierge Services Manager (Kananaskis)
🏢 Novotel u0026 ibis Balikpapan
📍 Kananaskis