Use French and English customer service skills as a Customer Experience Specialist supporting dealerships, contract holders, and internal teams. Handle inquiries accurately and promptly.

Reporting to the Manager, Customer Experience, this role supports customers and the National Sales Team. You will manage phone and email requests, explain products and contracts, resolve transaction issues, and coordinate internal follow-ups. Robust communication and organization guide each interaction.

Key Responsibilities:

- Respond to French and English phone and email inquiries
- Manage service requests from investigation through timely resolution
- Answer dealership questions about products, contracts, and transactions
- Record interactions, actions, and follow-ups in business systems




- Coordinate supplies, refunds, adjustments, and internal support

Requirements:

- Three to five years in a customer-facing role
- Fluency in French and English with strong communication
- Experience managing inquiries, requests, claims, or escalations
- Proficiency in Microsoft Office and adaptable systems learning
- Strong listening, empathy, organization, and problem-solving skills

Support Amynta Group customers with bilingual communication, service-request ownership, transaction troubleshooting, and accurate CRM documentation.

📌 Bilingual Customer Experience Specialist (Toronto)
🏢 Amynta Agency
📍 Toronto