About the Prospect · Manage an assigned portfolio of customer accounts in accordance with established credit and collection procedures, with a focus on reducing outstanding balances, minimizing bad debt, and improving cash flow.

- Monitor overdue accounts and conduct consistent follow-ups, prioritizing collection efforts based on account status, payment history, and outstanding balances.
- Negotiate payment arrangements, monitor payment commitments, and address disputed balances or invalid claims to secure timely payment.
- Identify accounts presenting potential credit risk and recommend appropriate next steps, including credit restrictions or escalation for further recovery action.
- Perform customer account reconciliations and investigate outstanding balances, unapplied cash, and credit adjustments.
- Maintain accurate and detailed records of collection activities, customer communications, payment commitments, and account disputes.
- Coordinate with cash application and other finance functions to resolve payment allocation issues, outstanding deductions, and billing discrepancies.
- Initiate requests for account adjustments, corrections, and supporting documentation as required.

Customer Service & Internal Collaboration

- Respond to customer inquiries regarding account balances, invoices, payments, and outstanding issues in a timely and professional manner.
- Work with internal departments to investigate and resolve issues affecting payment processing and account status.
- Communicate payment terms, account procedures, and available billing or payment options to customers.
- Develop and maintain professional relationships with customers to encourage timely payments and support ongoing business relationships.




- Partner with sales and other internal stakeholders to resolve account disputes, address aging receivables, and improve collection outcomes.

5+ years of collection experience in a high-volume b2b environment

- CCP designation or enrolment in the CCP program is an asset
- Proficient in excel. (Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression,



sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
Virginia residents may access our state specific policies here .
Residents of all other states may access our policies here .
Canadian residents may access our policies in English here and in French here .
Residents of countries governed by GDPR may access our policies here .
the individual's skill sets, experience and training;
office location and other geographic considerations;
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. Th

📌 Collections support agent (Vaughan)
🏢 Vaco
📍 Vaughan