Investigate complex lending application incidents at FCC using systems analysis and root cause analysis through hybrid work options. Help users and customers restore reliable service quickly.

As a Senior Product Analyst supporting applications, you will diagnose incidents, guide users, and coordinate practical resolutions. You will work with business partners, Domain teams, the Service Desk, and technical specialists. The work supports FCC lending applications and improves user experience.

Key Responsibilities:

- Investigate, triage, and prioritize lending application incidents
- Guide users through application functionality and business processes
- Coordinate resolutions across business and technology teams
- Lead root cause analysis and recommend corrective actions




- Improve troubleshooting documentation and knowledge resources

Requirements:

- Bachelor’s degree and four years of related experience
- Robust systems analysis and problem-solving knowledge
- Experience investigating incidents and coordinating issue resolution
- Ability to explain technical information clearly
- Knowledge of FCC lending processes and applications

Bring analytical thinking, stakeholder collaboration, and application support expertise to FCC’s lending solutions and customer experience.

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📌 Senior Lending Application Support Analyst (Regina)
🏢 Farm Credit Canada
📍 Regina