Overview

Languages

English

Education

- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

- Internet
- MS Excel
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)

Type of experience

- Call centre

Area of work experience

- Marketing





Specialization/experience (business sales and services)

- Distribution

Additional information

Work conditions and physical capabilities

- Attention to detail
- Rapid-paced environment
- Work under pressure
- Repetitive tasks

Personal suitability

- Punctuality
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Quick learner

Benefits

Health benefits

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits

Financial benefits

- Registered Retirement Savings Plan (RRSP)

Long term benefits

- Long-term care insurance

Other benefits

- Free parking available

📌 order clerk - customer services (Scarborough)
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📍 Scarborough