Overview

Languages

French

Education

- College/CEGEP
- Tourism and travel services management
- Hotel/motel administration/management

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Asset languages

- English, Middle (1100-1500)

Work setting

- Hotel, motel, resort

Responsibilities

Tasks

- Co-ordinate activities with other work units or departments
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Take, cancel and change room reservations
- Perform front desk duties
- Establish and implement policies and procedures
- Ensure that safety standards and departmental policies are met
- Greet customers
- MS Office




- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Resolve complaints and claims
- Handle reimbursement in case of transportation and hotel reservations cancellation

Additional information

Work conditions and physical capabilities

- Attention to detail
- Standing for extended periods
- Work under pressure

Personal suitability

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Organized
- Team player

Benefits

Financial benefits

- Group insurance benefits

Other perks

- Other benefits

📌 hotel front desk supervisor (Quebec City)
🏢 DOKHANS DG
📍 Quebec City