Overview

Languages

English

Education

- Bachelor's degree

Experience

5 years or more

On the road

Work locations may vary. Frequent or constant travel is required from the employee.

Responsibilities

Tasks

- Advise project teams
- Analyzes the administrative issues in order to provide help to the employee
- Assign programs
- Assign projects
- Coordinate projects and programs
- Develop action plans
- Direct the operations of an organization or department that provides services
- Evaluate the operations of establishments that provide services to business
- Plan and organize the operations of establishments that provide services to business
- Provide expertise in response to clients needs
- Review projects and programs
- Sort the technical problems in order to help the employee with established procedures
- Market business services
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, develop and organize the policies and procedures of establishments
- Provide customer service
- Monitor and evaluate

Supervision





- 3-4 people

Experience and specialization

Area of work experience

- Quality assurance or control

Area of specialization

- Process improvement
- Telecommunications
- Operations management
- Sales
- Strategy

Additional information

Transportation/travel information

- Valid driver's licence
- Willing to travel

Work conditions and physical capabilities

- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure

Personal suitability

- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Innovation

Advantages

Health benefits

- Dental plan
- Health care plan
- Vision care benefits

Financial benefits

- Bonus
- Registered Retirement Savings Plan (RRSP)

📌 Customer service director (Ottawa)
🏢 Gofor Delivers Inc. This link will open in a new window
📍 Ottawa