What you'll be doing

Client Services and Data Management (CS&DM;) has the mandate to onboarding direct clients, funds, shared clients and broker counterparties for the Capital Markets lines of business as well as to manage a robust and effective client lifecycle process for Capital Markets clients.

The CS&DM; team is responsible for end-to-end client onboarding activities within the above specified space, which consists of client data and information collection through research and interaction with numerous stakeholders including, Front Office, Legal Documentation, Credit, Operations and clients. Accurate client data is captured, validated, stored and maintained throughout the client's lifecycle with CIBC Capital Markets, together with supporting documentation, to meet various regulations and reporting needs.

It is the responsibility of this team to ensure all existing and new regulatory requirements are adhered to by collecting the necessary data and documentation from clients and storing this information in the appropriate book of record systems. Reporting to the Director, Regulatory Client Outreach, this role will support and assist on review, execution, and/or facilitation of investigations, assessments, and regulatory client outreach activities to ensure all regulatory requirements have been met.

The scope of activities cover direct clients, current and existing funds, shared clients and brokers. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Regulatory Client Outreach Support – Work directly with Regulatory Client Outreach Associates.



Some interactions with Compliance, Legal, Front Office, Operations, Client Services, and other stakeholders may be required to investigate regulatory issues related to missing or inaccurate regulatory data in CIBC's book of record systems. Apply understanding of the Dodd Frank and Canadian trade reporting and other capital markets regulatory requirements including the associated documentation impacting the CIBC Capital Markets business, its products, and its clients.

Support regulatory outreach campaign through the collection of missing or new regulatory data and documents. Ensure follow up with the customer and or stakeholder to obtain all documentation and disseminate relevant information to the respective internal teams. Administration & Data Management Support – Perform record keeping and data entry activities to ensure appropriate audit trail and evidence is secured for future examinations and audits.

Manage individual and team email inbox in a timely manner while addressing the inquiries and requests professionally. Meet established individual activity targets and SLA's while managing tasks in a fast and dynamic working environment. The expectation is to execute responsibilities with efficiency and high level of accuracy. Execute prioritized tasks based on deadlines associated with front office or senior management requests.



Establish subject matter expertise in all areas related to job mandate to become fully competent in the role.

Enforce and adhere to CIBC policies and departmental procedures at all times. Relationship Management – Develop relationships with internal stakeholders, including Senior Management in Front Office, as well as Legal, Compliance, Technology and Operations stakeholders. Commitment to ensure self competency remains at a high level through cross training of relevant skills and industry knowledge.

Participation in project working groups and committee meetings will be required to provide input on existing process and to shape future state process for new requirements.

Who you are

You can demonstrate experience in administration, data management, and/or compliance. Proficiency in conducting research, analysis, and documentation to collect, validate and consolidate the required data/information into appropriate formats. Experience in areas of Regulatory Compliance, Client Onboarding, Trade Control/Trade Desk Support and/or Capital Markets Operations is a strong asset. You have a degree in Finance, Accounting, Business, and/or related field. You can demonstrate knowledge.

Some familiarity with Capital Markets clientele, business and product knowledge to easily understand and support the client onboarding lifecycle across Sales/Trading, Lending and Advisory services globally. Familiarity with Institutional clients: Asset Managers, Insurance Companies, Pensions, Sovereign Wealth Funds, etc. Knowledge of Retail, Commercial and Wealth business and their clients within CIBC or other Banks is an asset.

You have strong decision marking and critical thinking skills. Excellent ability to analyze situations fully and accurately to reach productive decis

📌 Analyst, Client Regulatory Outreach (Toronto)
🏢 CIBC
📍 Toronto