Field Service Technician

Reports To: Service Manager

Summary

The Field Service Technician is responsible for performing preventative maintenance, diagnostics, troubleshooting and repairs on heavy equipment at customer locations and job sites.

This is a hands-on position requiring a highly experienced, licensed technician who is confident working independently in the field. Unlike a shop environment, field service often requires diagnosing and repairing complex equipment issues without immediate access to additional technicians, specialized tools or technical resources.

The successful candidate must demonstrate strong mechanical knowledge, sound judgment and the ability to identify problems, determine appropriate repairs and complete work safely and efficiently with minimal supervision.

As a front-line representative of Cropac, the Field Service Technician is also responsible for providing professional, reliable service and maintaining strong customer relationships.

Job Duties and Responsibilities

- Field Repairs: Independently diagnose, repair and maintain heavy equipment at customer locations and active job sites, ensuring quality workmanship and minimal equipment downtime.
- Diagnostics & Troubleshooting: Identify and resolve complex mechanical, hydraulic, electrical and electronic issues using technical knowledge, diagnostic equipment and sound judgment.
- Independent Problem-Solving: Assess equipment failures, determine appropriate repair procedures and complete repairs with minimal supervision or immediate on-site technical support.
- Maintenance: Perform preventative, scheduled and corrective maintenance in accordance with manufacturer specifications and industry standards.
- Emergency Response: Respond to urgent service requests, troubleshoot equipment failures and complete repairs efficiently to minimize customer downtime.
- Technical Reporting: Document equipment conditions, diagnostic findings, repairs completed, labour hours and parts used to support accurate service records and billing.
- Estimation Support: Assist with preparing repair recommendations, identifying required parts and estimating labour requirements for customer repairs.
- Parts & Logistics: Identify and request necessary parts, manage warranty cores and returns, and maintain accurate documentation.
- Vehicle & Equipment Maintenance: Safely operate and maintain company service vehicles, tools and equipment, ensuring they remain organized, properly maintained and ready for field service.
- Health & Safety: Identify and assess workplace hazards,



follow safe work procedures and comply with applicable safety regulations and customer site requirements.
- Customer Service: Communicate professionally with customers regarding equipment concerns, repair findings, recommendations and service progress.
- Site Housekeeping: Maintain a clean, organized and safe work area at customer sites and within the company service vehicle.
- General Support: Perform other related duties as required to support the service department and customer needs.

Requirements

- Trade Certification: Valid 310T Truck and Coach Technician or 421A Heavy Duty Equipment Technician licence, or recognized equivalent trade certification, is required.
- Mechanical Experience: Minimum 10 years of hands-on mechanical experience maintaining, diagnosing and repairing heavy equipment, construction machinery, commercial trucks or similar equipment.
- Field Service Experience: Minimum 5 years of dedicated field service experience, independently diagnosing, troubleshooting and repairing equipment at customer locations or active job sites. This experience may be included within the 10 years of mechanical experience.
- Independent Troubleshooting: Demonstrated ability to diagnose and resolve complex equipment failures independently, with minimal supervision or immediate access to additional technical support.
- Technical Knowledge: Advanced knowledge of diesel engines, hydraulic systems, electrical and electronic systems, mechanical components and diagnostic equipment.
- Field Repair Experience: Proven ability to complete repairs in challenging field environments where access to additional technicians, specialized tools or replacement parts may be limited.
- Technical Documentation: Ability to read and interpret service manuals, electrical and hydraulic schematics, technical drawings and manufacturer repair procedures.
- Problem-Solving: Strong analytical and troubleshooting skills, with the ability to identify root causes, determine effective repair solutions and make sound technical decisions independently.
- Communication: Strong verbal and written communication skills,



with the ability to explain technical findings to customers and accurately document completed work.
- Organization & Autonomy: Self-motivated, dependable and capable of managing assigned service calls, prioritizing work and completing repairs with minimal supervision.
- Driver's Licence: Valid driver's licence with an acceptable driving record and ability to travel to customer locations as required.
- Flexibility: Willingness to work overtime, respond to after-hours service calls and attend ongoing manufacturer or technical training as required.

Core Competencies

- Technical Expertise: Extensive mechanical knowledge and advanced diagnostic capabilities across multiple equipment systems.
- Independent Judgment: Confident assessing problems, making technical decisions and completing complex repairs with limited on-site support.
- Safety Focus: Robust commitment to safe work practices, hazard identification and compliance with site-specific safety requirements.
- Customer Focus: Professional, dependable and committed to providing high-quality service and minimizing customer downtime.
- Problem-Solving: Resourceful and capable of finding practical, effective solutions in challenging field conditions.
- Adaptability: Able to manage unexpected equipment failures, changing priorities and demanding field service environments.
- Accountability: Takes ownership of assigned work, maintains accurate records and follows through on repairs and customer commitments.

Working Conditions

- Field Environment: Frequent travel to customer locations, construction sites and industrial facilities, with exposure to varying weather conditions and temperatures.
- Independent Work: Regularly works alone at customer locations with limited immediate access to additional technicians, tools or technical resources.
- Physical Demands: Ability to lift, carry and maneuver tools, equipment and parts weighing up to 50 lbs, with appropriate assistance or lifting equipment when required.
- Manual Dexterity: Frequent use of hand tools, power tools, diagnostic equipment and specialized repair tools.
- Hazards: Exposure to moving machinery, elevated noise levels, hydraulic systems, electrical components and other industrial workplace hazards.
- Schedule: Overtime, including evenings and weekends, may be required to respond to customer service needs and equipment breakdowns.
- Safety: Required to wear appropriate personal protective equipment (PPE) and comply with Cropac safety procedures, customer site requirements and applicable occupational health and safety legislation.

📌 Field Services Technician (Oakville)
🏢 CareerBeacon
📍 Oakville