Improve Vancity member experiences through inclusive digital banking products, qualitative research, and performance metrics in a hybrid, full time role. Drive continuous improvement. As Senior Product Manager, you will guide member-facing digital products from problem framing through value realization. Use member feedback, analytics, operational metrics, and research to inform decisions across Vancity’s retail digital platform. Work with business, technology, risk, marketing, operations, and servicing partners.

Key Responsibilities
- Lead discovery and member problem framing
- Monitor KPIs, feedback, and operational metrics
- Champion accessibility, usability, and inclusive design
- Partner on go-to-market and change management




- Bring digital banking trends into product decisions

Requirements:
- Bachelor’s degree in business, marketing, technology, or related field
- Financial services concepts and risk understanding
- Experience with Agile delivery environments
- Experience partnering with engineering and design teams
- Azure DevOps, Scrum Product Owner, or SAFe knowledge preferred Apply member research, inclusive design, and performance measurement to strengthen Vancity’s digital banking product portfolio and outcomes.

📌 Senior Member Experience Product Manager (Canada)
🏢 Vancity (2.0)
📍 Canada