Lead process excellence at Canada Life through business process management, knowledge management, and operational change across Canadian Operations. This permanent full time leadership role is located in Toronto, London, or Winnipeg. As Assistant Vice President, Business Delivery, you will lead the Business Process Management team and a cross-functional centre of excellence. You will establish enterprise governance, standards, and lifecycle practices for processes and operational knowledge. The mandate includes business analysis, procedure development, process ownership, and continuous improvement.

Key Responsibilities
- Set integrated business delivery and process management strategy
- Govern process discovery, documentation, measurement, controls, and improvement
- Establish accountable process owners and decision rights
- Lead process redesign,



technology-enabled change, and adoption readiness
- Advise senior leaders on operating model and transformation decisions

Requirements:
- University degree or equivalent education and relevant experience
- More than 10 years of progressive leadership experience
- At least five years in financial services or regulated environments
- Enterprise business process management and transformation leadership experience
- Strong process governance, modelling, measurement, controls, and knowledge management expertise Shape Canada Life’s process excellence agenda through governance, operational change, knowledge management, and measurable business outcomes.

📌 Assistant Vice President Process Excellence (London)
🏢 Canada Life Group
📍 London