## Resident EngineerApply: Assigned: Toronto, Canada: Full time: Posted Today: JR100060Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme As a global networking leader, learn why there’s no better time to join the Extreme team.

Job Description
What you will do (Job Specific Details on the nature of the job and responsibilities). The Extreme Resident Engineer (RE) will work within a team of highly skilled and experienced engineers to serve as a dedicated resource, working directly with a specific customer. The RE role requires a broad range of technical, troubleshooting, and excellent customer communication skills. The RE is considered the “trusted advisor” for the customer during the network support/implementation. RE’s role is to provide high quality support for all product areas of the Extreme Network product suites, by ensuring that all networking implementations meet customer requirements.

Responsibilities:
· Provide onsite project implementation support.
· Follow Extreme Networks PDIO (Plan/Design/Implement/Operate) implementation methodology.
· Responsible for creation and maintaining of project documentation during implementation.




· Responsible as technical lead and trusted advisor to the customer during implementation.
· Responsible as liaison between sales and customer during implementation.
· Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
· Must maintain excellent knowledge of all Extreme product suites.
· Coach and mentor customer and Extreme partners.
· Ability to escalate any customer issues to management in a timely manner.

Requirements:
· Expert in networking technologies with industry and regional knowledge and experience. (6 or more years’ experience)
· Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
· Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years’ experience)
· Hands-on experience using security-related toolsets.
· Must have strong skills in troubleshooting and problem resolution in a network environment.
· Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
· Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
· Excellent inter-personal, technical presentation and communications skills.




· Proven team player.
· Must be self-motivated and have the ability to work with minimal supervision.
· Extreme ECP certificationIn-depth knowledge of four or more of the following networking technologies: (3 or more years’ experience)
· Extreme Campus Fabric
· Extreme Cloud IQ
- Site Engine
· Extreme Network Access Control (NAC)
· Intrusion Detection/Prevention (IDS/IPS)
· Wireless
· IPv4/v6
· Routing Protocols (RIPv1/v2/v3, OSPFv2/v3, MPLS, BGP, PIM, etc.)Desired Skills /

Experience:
· B.
S. in Computer Science or related field, or equivalent work experience.
· Network Certifications desired (i.e. ECP, CISSP, CCIE, CWTS, etc.) Compensation: This role has a market-market-competitive salary with an anticipated base compensation range of $80,000-150,00CAN. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location.Benefits and Total Rewards:Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include:∙ Medical, dental, and vision insurance∙ Flexible work schedules and work-from-home opportunities where role permits∙ Paid time off, including open time off in eligible markets and statutory leave in all markets∙ Paid holidays in accordance with local practice∙ Retirement savings programs, including 401(k) matching in the United States∙ Employee Stock Purchas

📌 Resident Engineer (Toronto)
🏢 Extreme Networks
📍 Toronto