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Regional Operations ManagerKey PurposeThe Regional Operations Manager provides leadership to key accounts that are Integrated Facility Services operations in North America. The Regional Operations Manager will work closely with the Lead of the North America IFS Division to align the account for maximum success while upholding the firm’s long-held, core values. The successful candidate will serve as the visible lead director of a specific account within North America and foster a business environment that is both nurturing internally, and competitive with the market externally.
Success CriteriaFull ownership of account in North America, while working with global leadership to ensure world-class delivery of service(s)Ensuring immediate stabilization as a foundation for strong, continuous client relationshipsAccount development, sustainability, growth, and retentionOperational development and account transformationHigh customer satisfaction scoresA clear vision on solutions and problem solving combined with strong communication skills and the ability to work with people from different backgrounds, cultures, and skilled levelsProviding strong leadership across the accountsEnsuring quality and timeliness of service delivery in accordance with contractual termsParticipating in presentations and negotiationsParticipate and embrace the development opportunitiesKey Areas of Collaboration and InfluenceCommunicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as requiredPromote the IFS model within the ISS communityTransfer best practiceUse the account to promote and further develop ISSIdeal Candidate ExperienceBachelor’s degree in Business or Engineering required; Master’s degree is highly preferredA minimum of ten years (10) years in Facility Management or other integrated facilities industries, including a minimum of five (5) years of experience running businesses with direct P&L; responsibility is desiredManufacturing environment experience preferredProven, visible, open, and engaging leadership styleProven experience designing and executing complex business strategiesAbility to multi-taskAbility to manage and engage flat organizationMust possess the highest caliber organizational, planning, and supervising skillsMust be proficient and experienced in developing comprehensive reportsMust be decisive and able to make timely yet informed, sound business decisionsMust possess strong written and verbal communication skills and be a clear, strategic thinkerAbility to interpret complex data and translate it into actionable, profitable business resultsAbility to uphold the highest ethical standards. Must be an executive of high integrityStrong business acumen and financial savvyResults-drivenEffective, professional negotiation skillsAbility to understand complex relational dynamics and navigate professionally and effectivelyKey AccountabilitiesMeet on a regular basis with key customers, partners, and vendors to build strong relationships; continually serve as a visible and accessible resource for them at all timesSet short
- and long
- term goals and define the strategies and design the roadmap for achieving them.



The KAM will be directly involved in preparing budgetsIdentify and implement sound, profitable business strategies and best practices for the accountConduct routine meetings with department heads and stakeholders to review the corporate goals and clearly communicate the target objectivesEnsure all team members are equipped for and engaged with the vision of being the world’s greatest service organizationLead a specific account within the North American business model and serve as account’s most highly visible company executive with customers and partnersLead the implementation of new innovations at the account and share with the North American team.
Assist in designing the KAM strategic road map – incorporating all budgeting and milestones – and then, lead the plan to successful implementationLead the preparation and management of all account budgetsAssess talent across the entire account business and establish go-forward plan with respect to mentoring and monitoring key staff and measuring and evaluating their performance according to mandated standardsEstablish succession plans for KAM roles and continually groom new talent for future development and leadership assumptionMeet on a routine basis with the sub-account and corporate leadership teams to review activity and financial performance and compare them with the targeted business planMaintain quality protocol and meet regularly to review and re-review standards as necessaryAdditional duties and responsibilities may be assigned as neededPhysical Demands &

📌 Regional Facility Manager (Mississauga)
🏢 Iss-Facility-Service
📍 Mississauga