About the Opportunity
- Manage an assigned portfolio of customer accounts in accordance with established credit and collection procedures, with a focus on reducing outstanding balances, minimizing bad debt, and improving cash flow.
- Monitor overdue accounts and conduct consistent follow-ups, prioritizing collection efforts based on account status, payment history, and outstanding balances.
- Negotiate payment arrangements, monitor payment commitments, and address disputed balances or invalid claims to secure timely payment.
- Identify accounts presenting potential credit risk and recommend appropriate next steps, including credit restrictions or escalation for further recovery action.
- Perform customer account reconciliations and investigate outstanding balances, unapplied cash, and credit adjustments.
- Maintain accurate and detailed records of collection activities, customer communications, payment commitments, and account disputes.
- Coordinate with cash application and other finance functions to resolve payment allocation issues, outstanding deductions, and billing discrepancies.
- Initiate requests for account adjustments, corrections, and supporting documentation as required. Customer Service & Internal Collaboration
- Respond to customer inquiries regarding account balances, invoices, payments, and outstanding issues in a timely and professional manner.
- Work with internal departments to investigate and resolve issues affecting payment processing and account status.
- Communicate payment terms, account procedures, and available billing or payment options to customers.
- Develop and maintain qualified relationships with customers to encourage timely payments and support ongoing business relationships.
- Partner with sales and other internal stakeholders to resolve account disputes,



address aging receivables, and improve collection outcomes. About You
- 5+ years of collection experience in a high-volume b2b environment
- CCP designation or enrolment in the CCP program is an asset
- Proficient in excel. (pivot tables, vlookups) Pay Range $60,000
- $75,000 / year

How to Apply
Click the "Apply Now" button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #309150 This position for employment is for a current vacancy with Vaco/Highspring's client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if

your profile
meets our client's requirements for this role. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental,



and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the

job description
, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates,

📌 Collections Specialist (Vaughan)
🏢 Vaco
📍 Vaughan