Job Description
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme As a global networking leader, learn why there’s no better time to join the Extreme team. Job Details Title of position: Program Manager Position type: Full time

Location:
Canada Position reports to: Director of Program Management Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled. Work authorization: We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas/Work permits at this time.

Job Description
The Technical Program Manager will join the Project Management Office and drive a complex, multi-year strategic government program involving hardware platform NPI, concurrent software releases, private cloud infrastructure deployment, and international compliance certification. The role requires strong technical program management skills, disciplined execution, executive stakeholder management, and the ability to coordinate across Hardware Engineering, Firmware Development, Networking Software (cloud management, security, controller platforms), QA, Product Management, Manufacturing, International Compliance, and government customer teams across multiple time zones.



The individual will own program visibility and governance, identify and drive resolution of complex cross-functional dependencies across multiple teams and workstreams, ensure customer commitments are met, manage compliance/certification critical paths, maintain executive stakeholder alignment, and escape risks early with clear impact analysis and mitigation options.

Key Responsibilities
Executive Stakeholder Management & Program Governance
- Own program governance structure; establish and maintain executive steering committee cadence with explicit decision-making authority
- Provide weekly executive reporting on program health, milestone status, critical risks, and pending decisions
- Communicate program status to SVP-level leadership and customer steering committee with clear, actionable insights
- Escalate risks and resource conflicts to leadership with impact analysis, mitigation options, and recommended actions
- Ensure executive visibility into program timeline, customer commitments, and go/no-go readiness
- Manage executive decision-making on trade-offs (scope vs. schedule vs. quality) with full context Release & Program Management
- Manage multiple concurrent software and hardware release programs across cloud management, security, controller, networking software, and manufacturing components
- Drive releases through development completion, QA, release readiness, and GA milestones
- Track release scope, feature readiness,



must-fix defects, testing completion, and release criteria
- Lead release readiness meetings, ensuring actions, risks, dependencies, and decisions are documented
- Ensure release artifacts (release notes, technical documentation, customer guides) are completed before GA
- Identify schedule risks early and drive mitigation plans with responsible teams Hardware NPI & Manufacturing Coordination
- Manage new hardware platform NPI program through development, manufacturing, QA verification, and GA
- Track development, firmware/image readiness, QA verification, manufacturing readiness, and GA milestones
- Ensure hardware engineering and software feature commitments remain aligned with manufacturing timeline
- Coordinate hardware‑firmware‑software dependencies required for platform launch
- Drive BOM finalization, manufacturing‑image readiness, and ODM partner coordination to ensure hardware ships with appropriate firmware
- Coordinate dependencies across Hardware Engineering, Firmware, Software teams, Manufacturing, ODM partners, and other supporting organizations Quality & Defect Management
- Participate in recurring defect/bug scrubs across multiple software platforms and hardware validation
- Track must‑fix defects and ensure critical issues are resolved before release
- Work with Engineering and QA to prioritize defects based on release impact and schedule
- Monitor automated and manual test results; escall failures threatening release readiness
- Ensure comprehensive end‑to‑end testing for features spanning multiple platforms (cloud management, security, controller, networking software) Dependency, Risk & Escalation Management
- Maintain visibility into complex cross‑functi

📌 Program Manager (Toronto)
🏢 102 Extreme Networks Canada
📍 Toronto