Drive loyalty growth with data science, predictive analytics, and AI at Pet Valu’s full time hybrid headquarters role in Markham. As Senior Director, Customer Intelligence, Data & AI, you will lead capabilities that improve acquisition, engagement, retention, and customer lifetime value. You will guide the enterprise loyalty AI roadmap and advanced personalization analytics. The position also develops Customer Intelligence Centre of Excellence capabilities across Pet Valu.

Key Responsibilities
- Own the enterprise loyalty AI roadmap and predictive analytics strategy
- Build customer value, segmentation, retention, and churn methodologies
- Lead advanced personalization analytics and next-generation intelligence capabilities
- Establish measurement, attribution, incrementality, and test-and-learn programs




- Develop talent strategy and Centre of Excellence capability roadmaps

Requirements:
- 10+ years in data science, customer insights, CRM, loyalty analytics, or BI
- 7+ years leading analytics, BI, data science, or customer intelligence teams
- Proven enterprise customer strategy experience supporting corporate growth objectives
- Experience scaling analytics, data science, or AI in retail or consumer environments
- Track record connecting analytics, business cases, and ROI to investment decisions Lead Pet Valu’s loyalty intelligence agenda by combining predictive analytics, AI, experimentation, and customer value measurement.

📌 Senior Director Loyalty Data Science AI (Markham)
🏢 Pet Valu Canada Inc.
📍 Markham