Genesys Cloud AI expertise defines this full time consulting role at Miratech, supporting enterprise contact center solution evaluation and validation. Translate requirements into practical designs. As a Senior Genesys Cloud PS Consultant, you will combine business consulting, platform expertise, and technical validation. You will work with business stakeholders, contact center operations, and technical teams. Your work covers knowledge management, agent assistance, interaction summarization, and virtual agents.

Key Responsibilities
- Lead discovery workshops with stakeholders and contact center teams
- Assess Genesys Cloud AI capabilities, limitations, and integration gaps
- Design AI-powered contact center solutions
- Configure features, build prototypes, and test proof of concepts




- Present assessments, recommendations, findings, and risks

Requirements:
- Seven or more years in enterprise consulting or contact center transformation
- Hands-on Genesys Cloud CX configuration and implementation experience
- Practical experience with Genesys Cloud AI capabilities
- Ability to translate requirements into validated solution designs
- Eligibility for Government of Canada security clearance Apply Genesys Cloud CX, AI validation, and stakeholder management expertise to enterprise contact center consulting at Miratech.

📌 Senior Genesys Cloud AI Consultant (Vaughan)
🏢 Miratech
📍 Vaughan