About Cognizant Consulting Cognizant Consulting is where curious minds come together to solve complex challenges and create meaningful impact. Blending industry insight, technology expertise, and the power of AI, we partner with leading organizations to transform the way they work, serve customers, and grow.

About the role
As a Manager, Business Analyst
- CHAPS / High-Value Payments, you will make an impact by translating complex UK high-value payment and regulatory requirements into clear business and functional requirements across the end-to-end payment lifecycle, covering CHAPS, RTGS, and ISO 20022 messaging. You will be a valued member of the BFS Consulting practice team and work collaboratively with Product, Operations, Technology, Compliance, Risk, and Financial Crime stakeholders, and clients. In this role, you will
- Gather, analyse, document, and validate business and functional requirements for CHAPS and high-value payment solutions, and analyse end-to-end flows covering initiation, validation, routing, processing, settlement, confirmation, reconciliation, and exception handling
- Support initiatives involving RTGS and ISO 20022 payment messaging, including business rules, data requirements, message validation, and payment processing workflows impacting CHAPS processing and settlement
- Partner with Compliance, Financial Crime, and Operations teams on sanctions screening, AML controls, payment holds, investigations, and releases, and analyse exceptions, rejects, returns, repairs, and operational breaks to identify process improvement and automation opportunities
- Define requirements for reconciliation processes, operational controls, dashboards, reporting, and audit trails, and support payment operations governance through documented controls, procedures, traceability, and issue management




- Lead stakeholder workshops; create BRDs, functional requirements, user stories, acceptance criteria, process flows, data mappings, and gap analyses; and support solution design, SIT/UAT, defect triage, business validation, implementation, and post-production activities aligned to Bank of England and CHAPS operating requirements Work model At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Toronto, Ontario. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you must have to be considered
- 5+ years of Business Analysis experience within banking or financial services, with strong hands‑on domain knowledge of CHAPS and UK high-value payments and a good understanding of RTGS and payment settlement processes
- Strong knowledge of ISO 20022 payment messaging and payment data, the end-to-end high-value payment processing lifecycle, and Bank of England payment regulations and the CHAPS operating workplace




- Experience with sanctions screening and AML controls within payment processing, and a strong understanding of reconciliation, exception management, rejects, returns, repairs, and investigations
- Knowledge of payment operations governance, operational risk, controls, and audit requirements, and experience documenting business requirements, functional specifications, user stories, acceptance criteria, process flows, and data mappings
- Experience working with Agile/Scrum delivery teams and supporting UAT, with strong stakeholder management, analytical, communication, and problem‑solving skills; Bachelor's degree in a related discipline or equivalent relevant industry experience These will help you succeed
- Experience working on payments modernization or transformation programs, ideally with 3+ years of relevant payments experience
- Exposure to ISO 20022 message types used within payment processing environments
- Experience integrating payment platforms with sanctions/financial crime systems, settlement platforms, reconciliation systems, or downstream accounting systems
- Experience working across Product, Payments Operations, Technology, Risk, Compliance, and Financial Crime teams, ideally supporting a UK bank, payments organization, or financial institution
- Familiarity with tools such as JIRA, Confluence, Visio, Excel, and SQL Salary and Other Compensation We regularly assess market data to ensure

we offer
a competitive compensation package for our associates. The base salary for this position ranges between $109,000.00 – 128,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business‑related and job‑necessary qualifications. This posi

📌 Manager, Business Analyst (Toronto)
🏢 Cognizant Technology Solutions
📍 Toronto