Shape public services through human-centred design and data analytics as a Service Experience Specialist with the City of Edmonton. A hybrid arrangement may be available. This permanent full time position supports Community Services across five municipal branches. You will act as an internal consultant, using service design, systems thinking, research, and continuous improvement to develop practical solutions aligned with community priorities. The work includes politically sensitive initiatives and direct collaboration with leadership, front-line teams, and community partners.

Key Responsibilities
- Lead service experience planning, design, and execution
- Design interviews, surveys, and observational research
- Review processes using Lean and Six Sigma tools




- Translate insights into leadership and Council briefings
- Develop change strategies, roadmaps, and governance frameworks

Requirements:
- University degree or diploma in a related field
- At least five years managing complex public-sector projects
- Experience in social policy, service design, or strategic planning
- Strong communication, facilitation, and problem-solving abilities
- Valid Alberta Class 5 driver’s licence or equivalent Apply service design, research, continuous improvement, and analytics to modernize municipal services for Edmonton communities.

📌 Service Design Specialist Edmonton
🏢 Edmonton
📍 Edmonton