Lead technical service delivery at Randstad Digital with client management and cross-functional coordination in a hybrid work setting. Drive engagements from oversight through continuous improvement. As an Engagement Delivery Manager, you will support customer success across talent-driven and technology solutions. This customer-facing leadership role reports to North-American Delivery and offers an accelerated professional services path. You will manage service performance, client expectations, resources, and operational governance across active engagements.

Key Responsibilities
- Deliver services on time, within scope, and to quality standards
- Monitor SLAs, KPIs, contracts, incidents, and service escalations
- Serve as primary client contact and conduct service reviews
- Coordinate technical, support,



and project teams across operations
- Drive improvement plans, root cause analysis, and service automation

Requirements:
- Bachelor’s degree in a relevant technical or business discipline
- 5+ years managing software delivery or client-facing service engagements
- Experience in professional services or consulting environments
- Familiarity with Agile, hybrid delivery, SDLC, DevOps, and CI/CD
- Strong client communication, problem-solving, and conflict-resolution abilities Bring technical delivery leadership, customer focus, and operational discipline to complex Randstad Digital client engagements and services.

📌 Technical Services Delivery Manager (Toronto)
🏢 Randstad North America
📍 Toronto