Status: Full Time, Non-unionized Term (1.5 years)

Work Environment: On site, Shift work

Number of positions available: 1

WHY CALGARY AIRPORTS Powered by heart and dedicated to excellence, we’re the team that keeps Calgary connected – and you could be our newest member.

We’re in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone.

What’s The Team Like The Integrated Operations Centre team oversees the day-to-day operations of a busy international airport, ensuring the safe, efficient, and seamless movement of passengers and aircraft.

Reporting to the General Manager, Integrated Operations Centre (IOC) & Capacity Planning, the Manager, Operations – Airports (MOA) plays a critical leadership role in overseeing real-time airport operations in a 24/7 environment. This position is responsible for making timely, high-impact decisions that ensure operations are conducted safely, securely, and efficiently, while aligning with regulatory requirements and the Authority’s risk profile. The MOA leads on-duty airport personnel and directly influences the seamless delivery of daily operations across the airport ecosystem.

As a seasoned leader, the MOA brings solid operational expertise and the confidence to provide clear, concise briefings to Executive leadership during incidents and emerging situations. This role requires a high degree of professionalism and the ability to collaborate effectively with a diverse range of stakeholders, including airline partners, intelligence agencies, government bodies, and international organizations. As a visible and trusted leader,



the MOA exercises sound judgment to support operational continuity and deliver an exceptional airport experience.

This dynamic role also offers opportunities to contribute beyond day-to-day operations, with the potential to lead special initiatives and participate in strategic projects that support the ongoing evolution of airport operations.

Operational Responsibilities WHAT ARE SOME OF THE RESPONSIBILITIES

Oversee and support the day‑of operational performance across the airport

Act as the critical decision maker for airport operational challenges and the key link with the Business Recovery and Crisis Management teams

Apply knowledge of aviation regulations such as Transport Canada, Border Protection, Law Enforcement, Health Agencies, etc.

Monitor and report on planned and unplanned activities such as labor actions, traffic management initiatives, and cascading impacts from other airports or agencies

Lead capacity management initiatives and organize, prepare and host weather planning calls, etc with relevant stakeholders

Weather analysis application and preparatory measures

Create, amend and cancel NOTAMs and permits relative to day‑of operations

Audit incident reports for deviation in process and inefficiencies in procedures

Collaborate with the Communications team to provide media statements relating to events that impact guest experience

Collaborates with Security,



Safety and Environment teams to make decisions

Partner with various stakeholders with a focus on comprehensive guest satisfaction and operational excellence

Complete specific duties or special projects relating to IOC programs and initiatives as required

Activate the Airport Emergency Operations Centre and represent the IOC in high‑level events when required

Work twelve (12) hour shifts through varying hours of the day, 24/7/365.

Leadership Responsibilities

Lead an IOC team of various specialists and provide guidance to day‑of operational delivery teams

Act as upper management’s representation to provide direction in navigating policy/procedure violations that impact day‑of operations

Provide guidance, coaching and support on employee performance, correcting and coaching in the moment, while modeling YYC’s core values

Oversight of the IOC employee’s schedules, ensuring appropriate coverage for sick time or other absences for day‑of operations teams

Strong understanding of the Collective Agreement as it relates to Unionized employees and equitably applying the IOC Terms of Reference

Foster and lead with an attitude of one‑team spirit that extends across all levels and functions, representing our values in support of our YYC strategy and culture.

What Do You Need To Bring

The ability to gain and maintain a RAIC (RAIC Program and Application Information)

Post‑secondary education in Aviation Management, Operations or Business Management, Logistics or related discipline. Relevant experience in lieu of education may be considered.

Minimum of 7+ years of experience navigating complex operational challe

📌 Manager, Operations (Calgary)
🏢 Calgary Airports
📍 Calgary