Lead field services operations for NTT DATA in Victoria, British Columbia, applying technical support leadership and ITIL knowledge. Travel is required as business dictates. As Field Services Senior Manager, you will supervise a large technical support team and guide daily operations. The work includes managing service levels, performance, hiring, training, and supplier relationships. You will use client and staff feedback to improve service, support escalations, and advance business processes. Key Responsibilities:

Manage a large field services team or supplier relationship Ensure service level agreements are met consistently Lead hiring, interviewing, onboarding, training, and offboarding Coach performance and manage team and individual goals Report client feedback and assist with field escalations Requirements:

Eight to ten years supporting desktop, software, and hardware Experience managing teams of ten or more members Five years of managerial or leadership experience Practical ITIL knowledge; ITIL version 4 certification preferred Driver’s license and reliable personal transportation required Bring field services leadership, ITIL knowledge, and technical support expertise to NTT DATA’s Victoria operations.

📌 Field Services Senior Manager (Victoria)
🏢 NTT DATA
📍 Victoria