Term Duration (in Months)

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

Closing Date (MM/DD/YYYY)

11/17/2026

Worker Type

Permanent

Language(s) Required

English

Term Duration (in Months)

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$94,620 - $128,020

Why FCC? At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

Growth: Learning and development opportunities to help you thrive

Hybrid work options

How You'll Make An Impact Help employees and customers get back to work quickly when issues arise with FCC's lending applications. As a Senior Product Analyst (Application Support), you'll investigate complex incidents, identify root causes and work closely with business partners, the Service Desk and Domain teams to resolve problems and minimize service disruptions.

You'll provide expert guidance to users by answering application-related questions, helping them navigate system functionality and business processes, and supporting the resolution of challenging issues. You'll act as a key liaison between business and technology teams,



facilitating discussions, identifying solution options and helping drive decision-making to improve application performance and user experience.

You'll also contribute to continuous improvement by leading root cause analysis activities, identifying recurring trends, enhancing support processes, and improving troubleshooting documentation and knowledge resources. Through your expertise and collaboration, you'll help ensure reliable application performance while supporting the ongoing evolution of FCC's lending solutions.

If you enjoy solving complex problems, influencing outcomes, supporting end users and partnering with both business and technical teams to deliver practical solutions, this could be the role for you.

What You'll Do

Investigate, triage and prioritize incidents reported by users and customers related to FCC's lending applications

Guide users on application navigation, business processes and system functionality

Determine whether reported incidents are caused by system issues, process gaps, data issues or user error, and coordinate resolution activities

Collaborate closely with Domain teams, business partners, the Service Desk and technical specialists to resolve complex issues and minimize service disruptions





Lead root cause analysis activities and recommend corrective actions to improve application stability and user experience

Facilitate discussions with business stakeholders and technical teams to identify solution options and support decision-making

Update and enhance troubleshooting documentation, knowledge articles and support processes to improve operational effectiveness

Analyze trends, recurring issues and user feedback to identify opportunities for continuous improvement and optimization of lending applications

Support testing and validation activities related to application enhancements, fixes and releases

Understand business needs, constraints and problems to identify solution options

What You’ll Bring To The Team

Informal leader and mentor who can influence outcomes and provide guidance to team members and stakeholders

Strong analytical thinker with the ability to diagnose complex problems and identify practical solutions

Confident communicator who can translate technical concepts into business-friendly language

Relationship builder who collaborates effectively across business and technology teams

Self-starter with intellectual curiosity, sound judgment and a continuous improvement mindset

Strong facilitation and organizational skills with the ability to manage multiple priorities in a fast-paced environment

Team player who embraces change and champions improvements to processes, tools and customer experience

Customer-focused skilled with a passion for delivering reliable and effective business solutions

Required Qualifications

Bachelor's degree in finance, marketing or commerce and at least four years of experience in technology, operations, bu

📌 Senior Product Analyst (Regina)
🏢 FCC / FAC
📍 Regina