Job Summary : Key Responsibilities :

- Handle inbound and outbound calls, internet leads, and appointment setting.
- Set goals, monitor team performance, ensuring adherence to scripts, processes, and daily productivity goals.
- Conduct regular training, coaching, and performance reviews to improve call quality, lead follow-up, and appointment conversion rates.
- Assist with scheduling and workload management to ensure optimal BDC coverage during business hours.
- Track and report key performance indicators (KPIs) such as lead response times, appointment show rates, and call volume.
- Work closely with the sales and service departments to ensure accurate communication and a smooth handoff of appointments.
- Work closely with Marketing Coordinator to generate campaigns for follow up.
- Address and resolve escalated customer concerns in a professional and timely manner.
- Ensure proper and consistent use of the dealership’s CRM and BDC software tools.
- Stay informed about current promotions, inventory, and dealership processes to assist with lead conversion and customer inquiries.

Qualifications :

- 1-3 years of experience in a BDC, automotive call center.
- Excellent written and verbal communication abilities.
- Familiarity with CRM systems (e.g., PBS, DealerMine, Activix).
- Ability to multitask, prioritize, and problem-solve in a quick-paced environment.




- Customer-focused mindset with a commitment to delivering outstanding service.
- Automotive dealership experience preferred.

Benefits :

- Competitive salary plus performance bonuses.
- Health and Dental insurance
- Paid time off and holidays.
- Opportunities for advancement and career growth.
- Employee discounts and incentives.

Why Join Toronto Hyundai?

- Work in a brand-new flagship facility with premium tools and tech
- Be part of a family-owned dealership known for integrity, respect, and performance
- Thrive in a supportive culture where your leadership makes a real impact
- Competitive compensation, performance incentives, and career growth opportunities
- Convenient central location with easy access from anywhere in the GTA

If you're a driven leader who thrives in a customer-centric, fast-paced environment, we invite you to join our team and help us take our BDC operations to the next level.

Pay: $36,000.00-$39,000.00 per year

Benefits :

- Dental care
- Extended health care
- Paid time off
- Store discount

Application question(s):

- What Dealer Management System have you used in the past?

Experience :

- BDC/Automotive Call Center: 1 year (required)

Location :

- North York, ON (required)

Work Location: In person

📌 Automotive Service Bdc (North York)
🏢 TORONTO HYUNDAI
📍 North York