Description : This role is responsible for responding to inquiries and concerns from subscribers and prospects, articulating the value of GS1 Canada’s offerings, and delivering efficient, professional, and high-quality service.

This is a bilingual, 12-month contract role, with the possibility of renewal.

Key Responsibilities :

- Conducts outbound calls for subscriber growth, cost recovery and development;
- Supports subscriber retention and cost recovery efforts through documentation, collection, and other customer service activities;
- Provides support for data integrity initiatives through reporting and validation of subscriber data;
- Maintains and updates reports as requested or required for analysis for subscriber activity;
- Assists in development of presentation materials;
- Provides administrative support for Industry Support Services team;
- Liaises with other internal departments (i.e. Finance, Implementation Services) as required;
- Ensures ongoing understanding of current and emerging technologies and services provided by GS1 Canada;
- Collaborates as an Industry Support Services resource on Special Projects (i.e. UAT testing);
- Reviews, updates and maintains Standard Operating Procedures (SOPs) and best practices;




- Ensures timely completion of deliverables through milestone setting;
- Develops recommendations on the most efficient approach to routine daily activities;

Performs various other duties as delegated or assigned.

Skills, Knowledge & Expertise :

- A minimum of 2-3 years customer service, office experience, preferably within a call center;
- Proven high level of proficiency in MS Office is required (Word, Excel, Outlook, PowerPoint, etc);
- Proven ability to meet tight deadlines, multi task and take responsibility for timely and accurate completion of tasks assigned;
- Excellent organizational and communication skills, possessing a high level of problem solving, initiative and analytical abilities;
- Team player who enjoys a fast-paced setting;
- Bilingual (French/English) language skills is a requirement for this position

About GS1 Canada : GS1 Canada is committed to helping all employees, customers, stakeholders and subscribers in an effective and timely manner by preventing and removing barriers for persons with disabilities. Our policies and practices are intended to foster diversity, inclusiveness and accessibility, while also ensuring that the workplace is free from discrimination and harassment.

📌 Bilingual Industry Support Services Coordinator (Toronto)
🏢 GS1 Canada
📍 Toronto