The Role As Medical Office Assistant (MOA), you will be the friendly face and the welcoming voice of our multi-disciplinary clinic. You will play a vital role in ensuring a seamless patient experience from the moment they step through our doors. Your primary responsibilities will include:

- Welcoming patients and checking them in.
- Answering Phone calls.
- Schedule and appointment management.
- Third Party Health Insurance for allied healthcare workers & MSP billing for doctors.
- Taking payments for allied healthcare workers.
- Managing patient records and maintaining confidentiality.
- Working with Independent contractors and employees to optimize their schedules.
- Assisting with administrative tasks to support the clinic's daily operations.
- Multi-tasking in a fast paced workplace and interacting with people all day.
- Management of clinic cleaning protocols and end of day clean up.
- Has strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- A Can-Do Attitude: Positive, self-starter who rises to the challenge and takes personal responsibility for solutions and results. Approaches work with a positive attitude, has great people skills, and a sense of humour.
- Hands-on experience working with various administrative software is desirable but not required.
- Patient Empathy: Delivering relevant value to patients by listening, understanding, and reflecting what is heard and providing solutions. Exceptional customer service ethic including initiative and high expectations for quality.
- Humble: Respectfully collaborating in the best interest of the patients, company, team, and self.
- Exceptional Communication Skills: You are a natural communicator who can engage with patients and colleagues with ease, providing them with the utmost care and attention.
- Strong analytical skills,



problem solving abilities, detail oriented, and ability to prioritize and meet deadlines.
- Flexible schedule availability.
- You have a developed understanding of confidentiality.
- You are resilient and have what it takes to work with vulnerable and sometimes difficult people.
- You are very organized. This job is stressful for people who are not natural multi-taskers and super organised.
- Experience with Jane Clinic Management software, MedAccess EMR and billing insurance companies is considered an asset but not essential as we will provide on the job training.

Why Join Us as our new Medical Office Assistant (MOA)?

- A Fulfilling Work Environment: Join a passionate team dedicated to making a positive impact on people's lives. Every day brings new challenges and rewards.
- Growth and Development: We believe in fostering the growth of our employees. We offer opportunities for professional development and advancement within our organization.
- Competitive Compensation: Your talent deserves recognition, and we offer a competitive rate and benefits to reward your dedication.
- Work in an environment that has zero tolerance for drama and where everyone is treated with respect as an adult and hard work is rewarded. The bonds our team forms are strong as a result and we take care of our own in the ways that matter and are meaningful and not just with pretty words.

Experience we would like in the applicant for the position of Medical Office Assistant (M OA):

- Customer service: 1 year (preferred) but does not need to be in Healthcare
- Basic computer skills (essential) - this is a fast paced job, without computer skills you will not make it through the probation period as you will not be able to keep up with the pace.

Pay: $20.00-$23.00 per hour

Expected hours: 30 per week

Benefits :

- Dental care
- Extended health care
- Paid time off
- Vision care

Work Location: In person

📌 Medical Office Assistant (Duncan)
🏢 MorrLife Clinic
📍 Duncan