Job Overview

Responsibilities :

- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems with professionalism and courtesy
- Handle guest inquiries, requests, and complaints promptly to ensure high satisfaction levels
- Perform night audit duties including balancing accounts, reconciling transactions, and preparing reports
- Maintain accurate records of guest information and reservations
- Ensure the front desk area remains organized, clean, and welcoming at all times
- Uphold excellent phone etiquette and provide exceptional customer service throughout all interactions
- Assist with administrative tasks as needed to support hotel operations
- Collaborate with housekeeping and maintenance teams to address guest needs efficiently

Experience :





- Previous experience in front desk or hotel reception roles preferred but no required
- Solid customer service background with excellent communication skills
- Experience handling multi-line phone systems and guest services in a hospitality setting is advantageous
- Multilingual or bilingual abilities are considered a significant asset
- Familiarity with hotel management software is a plus
- Prior experience working night shifts in a hospitality environment is an advantage

This position offers an engaging opportunity to be part of a dynamic team committed to delivering outstanding guest experiences while working during evening hours.

Job Types : Full-time, Part-time

📌 Front Desk / Night Auditor (Saskatoon)
🏢 Heritage Inn Hotel
📍 Saskatoon