Overview

Responsibilities

- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems to handle guest inquiries, reservations, and requests efficiently
- Provide accurate information about hotel amenities, local attractions, and services
- Address guest concerns promptly and professionally to ensure a positive experience
- Maintain detailed records of guest interactions and transactions using front desk software
- Coordinate with housekeeping and maintenance teams to fulfill guest requests and ensure room readiness
- Uphold high standards of phone etiquette and customer service at all times
- Support other front desk duties as needed to ensure smooth daily operations

Skills

- Excellent customer service skills with a friendly, approachable attitude
- Strong communication skills, both verbal and written
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Multilingual or bilingual abilities are a plus for serving diverse guests effectively




- Experience with multi-line phone systems preferred but not required
- Previous hotel or hospitality experience is advantageous but not mandatory; training will be provided
- Knowledge of guest services best practices and hospitality standards is desirable
- Professional appearance and demeanor with a focus on guest satisfaction

Pay: $23.00-$25.00 per hour

Benefits :

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):

- When are you available to come in for an interview?
- Are you looking for part-time or full time hours?
- Could you please share your availability within the hours of 7:00 AM to 11:00 PM, including weekends and holidays?

Experience :

- Front desk: 1 year (required)

Location :

- Victoria, BC V8W 3H9 (required)

Work Location: In person

📌 Full-time or Part-time Guest Service Agent (Victoria)
🏢 The Victoria Regent Waterfront Hotel E Suites
📍 Victoria