Located 20 minutes south of Saskatoon, the Dakota Dunes Hotel & Conference Centre is a tribute in design to the historic Whitecap Dakota First Nation offering world-class hospitality and an unforgettable, authentic Indigenous experience. We invite you to join our dynamic and innovative culinary team at this beautiful 4 Star property. Our award-winning Chefs are committed to serving the finest meals showcasing the amazing local and indigenous terroir. We are excited to announce the expansion of Dakota Dunes Resort with the planned opening of the recent Thermal Spa in 2026.

Job Summary : Responsibilities :

- Oversee the daily activities of front desk agents, including training and scheduling.
- Ensure a welcoming and efficient check-in and check-out experience for all guests.
- Address and resolve guest inquiries, complaints, and issues promptly and professionally.
- Motivate and mentor front desk staff to maintain high standards of guest service.
- Monitor front desk operations to ensure compliance with hotel policies and procedures.
- Implement improvements to enhance efficiency and guest satisfaction.
- Act as a liaison between guests and other departments to ensure guest needs are met
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
- Handle escalated guest complaints and emergencies with tact and professionalism
- Maintain accurate records of guest interactions, transactions, and incidents. Prepare and submit required reports to management

Qualifications :





- Associate or bachelor’s degree in hospitality management or related field preferred
- Minimum of 3 years work experience in front desk or guest services role in a hotel or resort setting with at least 2 years in a supervisory role
- Strong leadership and team management skills.
- Excellent verbal and written communication skills
- Proficient in using Opera and Microsoft Office
- Ability to handle difficult situations with professionalism and tact
- Strong organizational skills and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Availability to work varied shifts, including evenings, weekends, and holidays as needed.

Employment Equity Opportunity

Our Commitment to Diversity, Inclusion & Reconciliation

We acknowledge that we are on treaty land. These treaties serve to govern our relationships with Indigenous people. We come together today on Treaty 6 territory, which is the traditional territory of the Cree, Saulteaux, Stoney Nakota, Dakota peoples. We also acknowledge the traditional homeland of the Metis and honor their contributions.

It is significant that we recognize that we all have benefits and responsibilities under these agreements. We acknowledge the harms and injustices of the past and present. We dedicate our efforts to working together in a spirit of collaboration and reconciliation. We are all treaty people.

Job Types : Full-time, Permanent

Benefits :

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Work Location: In person

📌 Front Desk Supervisor (Saskatoon)
🏢 Dakota Dunes Resort
📍 Saskatoon