Enrolment Services

- Thunder Bay
- Full-time
- Contract

Overview : The Student Central Professional, reporting to the Manager of Student Central, provides comprehensive, holistic advice and support across the entire student lifecycle once a student has applied to Lakehead University.

This role requires a high level of expertise and in-depth knowledge to accurately make complex decisions and guide students through complex policies, procedures, and regulations within three critical functional areas: Registrar Services, Student Awards and Financial Aid and Undergraduate Admissions.

Responsibilities :

- Immediate, proactive and reactive independent diagnostic support, decision-making and problem resolution on a broad range of functions including, but not limited to, academic advising/eligibility, financial aid advising/eligibility, course registration/enrolment support.
- Respond to inquiries providing detailed information that extends beyond the student’s initial question/concern using a holistic, proactive and student-centered approach;
- Counsel and advise students on academic and financial support appeal processes, reviews, and restrictions in relation to OSAP;
- Troubleshoot, resolve and advise students on issues related to government funded financial assistance; serve as a Financial Aid Officer within the institution for OSAP purposes.
- Assist Undergraduate Admissions with preliminary admission assessments related to program admissibility.
- Manage sensitive situations and resolve complaints at an early stage in order to minimize conflict and prevent escalation;
- Investigate complex cases and request further information from students to determine the exact nature of the problem and provide a resolution when able;
- Liaise with external agencies (OSAP, NSLSC, etc.)



on behalf of the student for various reasons including troubleshooting, assessments, information, etc.;
- Maintain administrative documents and confidential student records for integrity, accuracy, consistency, decision-making and future reference.
- Develop and deliver presentations/webinars/sessions to students on various topics related to the areas in which Student Central supports students
- Participate in various student-related events to bring awareness to Student Central and make connections with students.

Qualifications :

- Bachelor’s degree and five years of experience in a student service advisory role with the demonstrated ability to respond to student needs with a holistic approach;

- Experience in reading and interpreting academic transcripts and making/understanding student budgets; considered an asset

- Excellent computer skills including proficiency with Microsoft Office including PowerPoint, Word and Excel

- Ability to analyze and interpret data and make independent decisions;

- Demonstrated critical thinking and advanced problem-solving capabilities with the ability to quickly adapt, shift and change between complex student situations;

- Time management skills with the ability to multitask and be highly organized.

- Excellent listening and communication skills, both written and verbal, as well as well

- developed presentation skills;

- Fluency in French would be considered an asset.

- Benefits Information- Why LakeheadApplication Deadline: Wednesday, April 8, 2026 - 11:59pmSalary: Band 6: 63,546.14 - 79,432.38Contact Information: Reference Number: SCHII-26-13- Application Deadline:

- Wednesday, April 8, 2026 - 11:59pm

- Salary:

- Band 6: 63,546.14 - 79,432.38

- Yes, eligible for benefits

- Contact Information:

- Reference Number:

- SCHII-26-13

📌 Student Central Professional (Thunder Bay)
🏢 Lakehead University
📍 Thunder Bay