Company Description

Who We Are : Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description : The Adventure & Experiences Manager is responsible for the daily operational execution of all Adventure & Experiences programming at Fairmont Banff Springs. This role ensures exceptional on-the-ground delivery of youth, family, adult, and guiding programs, while maintaining safety, service standards, staffing readiness, and operational excellence.

Reporting to the Director, Adventure & Experiences (Operations & Guest Experience Delivery), this position acts as the primary execution leader for day-to-day programming and Adventure Centre operations, ensuring approved experiences are delivered flawlessly and consistently.

Job Duties Include :

- Oversee and execute daily youth, family, adult, seasonal, and onsite resort programming and UrVenue
- Responsible for planning, organizing, directing and implementing all guided/group experiences, including transportation logistics, safety oversight, and acting as liaison for luxury group and private experiences
- Manage the Adventure Centre reservation and booking system, ensuring all activities, inventory, and experiences are correctly loaded, maintained, and accurately communicated across departments
- Ensure service standards and operating procedures established by the Director are consistently delivered




- Create and manage daily and weekly staff schedules; oversee payroll accuracy and labour deployment
- Provide coaching, training reinforcement, and performance feedback to team members
- Act as primary on-the-ground leader for Adventure Centre operations including reservations, equipment rentals, and tour departures
- Ensure safety compliance, incident reporting, and adherence to health & safety standards
- Serve as liaison with guests to ensure high levels of engagement, comfort, and service recovery when required
- Operationalize recent experiences and pilots developed by the Growth Director, ensuring training and execution readiness
- Track operational expenses, process invoicing, and support financial reporting as directed
- Maintain strong communication with internal departments and external partners to support seamless program delivery
- Review guest feedback trends and provide operational insights for continuous improvement

Qualifications : Your Skills & Qualifications :

- University/College degree in recreation, hospitality, education, tourism, or related field preferred
- 3-5 years progressive leadership experience in resort recreation, guiding operations, or related field




- Strong operational leadership skills including scheduling, logistics coordination, and team supervision
- Demonstrated ability to deliver high service standards in dynamic environments
- Working knowledge of safety, risk management, and compliance expectations in outdoor environments
- Strong communication and interpersonal skills
- Current CPR 'C' and Standard First Aid certification required
- Class 4 driver’s license and interpretive guide certification considered assets

Additional Information

Job Perks & Benefits :

- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

📌 Adventure & Experiences Manager (Banff)
🏢 Accor
📍 Banff