Permanent Full Time
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The Operational Resilience Manager, reporting to the Director, Operational Resilience, executes the enterprise Operational Resilience strategy for the Canada Life organization. As a dynamic, highly-motivated, and energetic member of the Operational Resilience team, you contribute to the overall support and stability of Canada Life through the effective and efficient execution of the Operational Resilience program. In this role, you will work closely with business units, risk and compliance partners, and technology teams to integrate resilience practices into day-to-day operations and strategic decision-making. You will facilitate the critical services lifecycle, including mapping essential processes, setting impact tolerances, conducting scenario testing, and managing issues and actions. Additionally, you will support business continuity planning, risk assessments, and recovery strategies to safeguard critical functions and maintain compliance with regulatory expectations. This role will be formalizing best practices for rules of engagement & resilience strategies, identifying process improvements, enhancing & developing standards/guidelines for Operational Resilience for Canada Life.

The candidate will be required to provide strategic insights and guidance and foster a culture of resilience and risk awareness across the organization. As a subject matter expert, you will collaborate with senior leaders and cross-functional teams to evolve and mature the Operational Resilience program and make recommendations drive continuous improvement.

Develop and implement operational resilience strategies, ensuring alignment with regulatory expectations and industry best practices





- Collaborate with business units, technology and risk and compliance partners to integrate resilience into day-to-day operations and strategic decision making
- Facilitate the critical services lifecycle including performing end-to-end mapping, setting impact tolerances, conducting scenario testing and managing issues and actions
- Support business continuity planning, risk assessments and recovery strategies to safeguard critical business functions
- Ensure compliance with regulatory requirements related to operational resilience, working closely with risk and compliance teams
- Maintain robust governance structures to oversee resilience programs and drive continuous improvement
- Serve as a subject matter expert, providing strategic insights, guidance and recommendations to leadership and cross-functional teams
- Promote a culture of resilience and risk awareness across the organization

Post-secondary degree/diploma in business or an equivalent combination of training and experience

- 5+ years’ experience in working in risk management, operational resilience, business continuity or related fields within financial services or a regulated industry
- Strong knowledge of regulatory requirements and industry best practices related to operational resilience
- Experience in conducting risk assessments,



scenario testing and crisis response planning
- Strength in building partnerships and working collaboratively with a variety of skills and levels
- Proficiency in data analysis, reporting and dashboard development to track resilience metrics

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This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full time or part-time permanent team member:

- Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Emphasis on Community : We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
All information provided will be handled in accordance with applicable laws and Canada Life policies.

📌 Manager, Operations - *Permanent Full-Time (London)
🏢 The Canada Life Assurance
📍 London