About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
The System Administrator, Server & Citrix Support is responsible for the administration, maintenance, and support of enterprise server infrastructure and Citrix environments. This role ensures the stability, performance, security, and availability of critical systems that support business operations. The successful candidate will troubleshoot complex technical issues, implement infrastructure improvements, and collaborate with internal teams and customers to deliver reliable IT services. The position requires strong expertise in Microsoft Windows Server technologies, virtualization platforms, Citrix Virtual Apps and Desktops, and enterprise infrastructure best practices.
Server Administration & Support
Administer, maintain, and support Windows Server environments across physical and virtual infrastructure.
Monitor system performance, capacity, and availability to ensure optimal operation.
Manage Active Directory, Group Policy, DNS, DHCP, file services, and related infrastructure components.
Identify and resolve server-related incidents, service requests, and performance issues.
Participate in infrastructure projects, migrations, and technology refresh initiatives.
Citrix Administration & Support
Administer and support Citrix Virtual Apps and Desktops environments.
Maintain and optimize application delivery and virtual desktop performance.




Implement and maintain Citrix policies, machine catalogs, and delivery groups.
Support upgrades, patches, and lifecycle management of Citrix infrastructure.
Monitor Citrix setting health and proactively address performance concerns.
Support virtualization platforms such as VMware vSphere or Microsoft Hyper‑V.
Assist with storage administration, including SAN and NAS technologies.
Collaborate with networking, security, and cloud teams on infrastructure‑related initiatives.
Document configurations, procedures, standards, and operational activities.
Participate in on‑call rotation and provide after‑hours support when required.
Recommend and implement continuous improvement opportunities to increase reliability, security, and efficiency.
Customer & Service Delivery
Provide exceptional customer service and technical support to internal and external stakeholders.
Communicate technical issues and solutions effectively to both technical and non-technical audiences.
Meet defined service levels and operational performance targets.
Participate in customer meetings, service reviews, and technical planning discussions as required.
3-5+ years of experience supporting enterprise Windows Server environments.

- Microsoft Windows Server (2016/2019/2022)
- Active Directory and Group Policy
- Citrix Virtual Apps and Desktops
- VMware vSphere and/or Microsoft Hyper‑V
- Microsoft 365 and Azure services
- Enterprise monitoring and backup solutions

Technical Skills
Experience supporting profile management, FSLogix, and user environment management solutions.
Understanding of networking concepts including TCP/IP, VPN, firewalls, and load balancing.
Microsoft Certified: Citrix Certified Associate (CCA) or Citrix Certified Professional (CCP)
ITIL Foundation Certification
A culture where authenticity and diversity are valued
Participation in Women in Technology Network
Opportunities to give back to our local communities

📌 IT Support/ IT Administrator (Toronto)
🏢 Compugen
📍 Toronto