Deliver welcoming client service at WoodGreen’s Toronto location while managing records, inquiries, and appointments. This position is exclusively onsite. As Program Assistant, you will serve as a first point of contact for clients, employers, guests, and visitors. The role combines registration, referrals, correspondence, and record maintenance with administrative support. Your work contributes to Workforce Development programs serving community members seeking employment-related services.

Key Responsibilities:

Respond to telephone, email, in-person, and mail inquiries

Greet adults, newcomers, students, youth, employers, and guests

Register and refer clients for suitable services

Contact participants about workshops, surveys,



and updated information

Maintain accurate records while following privacy requirements

Requirements:

Robust verbal and written communication abilities

Patience, compassion, and cultural sensitivity

Excellent listening, judgment, and decision-making skills

Ability to prioritize, multitask, and meet deadlines

Ability to work with limited supervision

Use thoughtful communication, sound judgment, and organized recordkeeping to support WoodGreen clients and Workforce Development services.

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📌 Customer Support & Service Clerk (Toronto)
🏢 WoodGreen Community Services
📍 Toronto