As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Consistently provide superior responsive service to client fax / e-mail / telephone requests

Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions

Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements

Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites

Manages Mortgage Specialist's e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read

Ensures Mortgage Specialist's diary is effectively time managed to create capacity for all required activities

Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records

Ensures Mortgage Specialist's needs proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.

Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit Granting





Exceptional customer service skills

Excellent communication skills, oral/written skills, positive business writing

Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook

web based meetings, social media, digital banking, and mobile applications

Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an asset

Strong knowledge of the mortgage process and Home Financing products is an asset

Korean language preferred

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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📌 Mortgage Adviser/Advisor - Home Based (Toronto)
🏢 Royal Bank of Canada
📍 Toronto