Vessi is looking for a Director, Operations & Distribution to own the end-to-end performance of our IT infrastructure, logistics and fulfillment network across Canada and the US.
This is a senior leadership role, but it is also a hands-on operating role. You will own the strategy, economics, key external relationships, and overall performance of the function while staying close enough to the operation to understand what is happening and step directly into important issues when needed.
You will be accountable for our internal systems, 3PL and warehouse network, freight and carrier strategy, cross-border operations, fulfillment performance, inventory movement, logistics costs, peak readiness, and continuous operational improvement.
You will also own the senior relationships with our key logistics partners, setting expectations, negotiating commercial terms, managing escalations, and ensuring our partners are delivering the level of service the business requires.
Ensure product moves efficiently from factory handoff through warehouses and ultimately to customers, stores, and wholesale partners.
Stay close to operational performance and step directly into complex or high-impact issues when needed.
Continuously improve service, cost, capacity, and reliability across the network.
Lead peak-season planning, readiness, and contingency planning.
Own Vessi’s freight, parcel, and transportation strategy.
Negotiate rates and commercial terms with carriers and logistics partners.
Oversee inbound freight from factory handoff through warehouse receipt.
Own customs,



brokerage, and cross-border logistics performance.
Step directly into high-impact freight, customs, or carrier issues when required.
Own warehouse, freight, parcel, storage, and fulfillment cost performance.
Build visibility into cost per order, cost per unit, and cost-to-serve.
Review major logistics invoices and commercial discrepancies.
Identify inventory flow constraints early and resolve them before they impact availability.
Improve the speed and cost of getting returned inventory back into available stock.
Partner with Ecommerce, Customer Experience, and Product teams on return-related operational issues.
Act as the business owner for the IT, logistics and fulfillment system requirements across NetSuite, Shopify, 3PLs, EDI, retail systems, and carriers.
Identify opportunities to automate manual work and reduce operational risk.
Data Infrastructure and Integrity
Own the company’s data infrastructure end to end: ERP administration, every integration across ecommerce, POS, EDI, 3PL/WMS, banking, and returns, and the integrity of the data flowing between them.
Establish data-integrity discipline: daily variance monitoring across systems,



root-cause analysis of discrepancies, and elimination of silent data drift.
Own uptime and incident resolution across all channels, directing our MSP on endpoint, network, and identity administration.
Operational Performance
Own key operational KPIs including fulfillment SLA, shipping accuracy, receiving speed, carrier performance, inventory accuracy, and logistics costs.
Review performance regularly and identify where intervention is required.
Lead root-cause analysis for recurring operational failures.
Build and own the company’s operating dashboards, leading our migration from legacy BI to an AI-native analytics stack with a single source of truth for company metrics.
Own the strategic and commercial relationships with Vessi’s 3PLs, warehouses, carriers, freight forwarders, customs partners, and critical logistics vendors.
Manage external IT partners and SaaS vendors, including scope, SLAs, renewals, and spend rationalization.
Set expectations, service standards, and performance requirements for external partners.
Lead commercial negotiations, contract renewals, and major rate reviews.
Own senior-level escalations and hold partners accountable for performance.
Ensure recurring issues are addressed at the root cause rather than repeatedly managed as exceptions.
Set explicit direction and operating standards for the Manager and Specialist.
External partners understand expectations and are held accountable for performance.

📌 Operation Management Officer (Vancouver)
🏢 Default Brand
📍 Vancouver