Work from home and be the person our clients count on.

Remote | Full-time | $60,000–$72,000 CAD/year | Reports directly to the founder

Our clients are lash artists who built their own studios from nothing. We fill their calendars: we run their ads, book their appointments and pay for their ad spend, with a monthly guarantee behind it. When they have a question, a worry or a bad week, you're the voice that helps them through it.

A day in this role

- Answering client messages and calls quickly and clearly
- Getting to the bottom of problems and working with our team until they're fixed
- Talking a frustrated owner through a tough week with patience and real answers
- Noticing when a client seems unhappy and flagging it early
- Keeping easy, accurate notes on every conversation

You'll love this if

- You like helping people and want to see the difference you make




- You'd rather work from home than commute
- Hard conversations don't scare you, and you stay kind and calm under pressure
- You've spent 2+ years in customer service, support or account management, ideally somewhere busy

What you get

- $60,000–$72,000 CAD annual salary, no commission stress
- Fully remote (Alberta residents)
- A small, fast-moving team where the founder knows your name and your wins
- Room to grow as we expand

To apply, send:

- Your resume
- A short note or 2-minute video: Tell us about the hardest customer conversation you've handled and how it ended.
- What a busy day looked like for you and how you kept up

Pay: $60,000.00-$72,000.00 per year

Work Location: Remote

📌 Remote Customer Success Specialist – Help Small Business Owners Grow (Canada)
🏢 SWOOP LIFT
📍 Canada